Frequently Asked Heating & Cooling Questions

What should I do if I have no heat?

1) Check your air filter. A plugged air filter can cause your furnace to overheat and shut down.
2) Check your thermostat. Is it calling for heat? Does your thermostat have batteries and have they been changed?
3) If you are running on oil, have you run out?
4) On rare occasions your furnace may not ignite the first time. When this happens, your furnace may go into lockout. In order to reset this you must turn the power off, wait 5 sec. and then turn the power back on. If the furnace continues to fail call for help at 253-848-3517

How often should my air filter be changed?

Not all systems are the same. There can be many variables that determine the frequency of filter changes. With a new system or a new home, we recommend you check your filter after the first month of operation if all is fine then check it every 2-3 months.

How often should I have maintenance done on my heating and/or cooling system?

We provide yearly maintenance contracts for our customers to prevent costly repairs at untimely moments. This also gives us the opportunity to identify other issues that are costing you money such as low refrigerant charge, plugged coils, and dirty air filters. This is just a sample of the items checked during routine maintenance.

My heat pump has frost on it. What should I do?

Maybe nothing. Heat pumps build up frost even when the outdoor temperature is above freezing. This is a normal event and you should not be concerned, however within 1 to 2 hours your heat pump should go through a defrost cycle and the frost should melt off your unit. If you have a large buildup of ice and it has been this way for more than a couple of days you undoubtedly have a serious problem and are in need of service.

Can my furnace produce carbon monoxide in my home?

Any furnace that has a flame such as oil, natural gas, propane, along with wood or gas burning fireplaces, do produce carbon monoxide. It is essential that all homes with fuel burning appliances have a carbon monoxide detector. This is another good reason tor having yearly maintenance done on your equipment.

Do you offer maintenance contracts?

Yes. We have a variety of options depending on the type of system you have and the frequency with which we come to your home.

Why does my house feel cold in between heating cycles?

There can be many causes for this problem. It could be that your home is poorly insulated and/ or air leakage around your windows. You may want to consider a digital thermostat. Last of all, a 2 stage variable speed furnace can greatly reduce heat swings during the winter months.

How often should I have my ducts cleaned?

We recommend about every 5 years.

Can I put a fence around my heat pump?
As long as you maintain 3' clearance around the heat pump. Bushes can be within 1' as long as they are not too dense.

I have white carpets and there is black around the registers and even around the outside edge of the walls. What causes this?

Most people think it is soot and in some cases it may be but the most common cause is air leakage from your crawl space and this air collects on the carpet just like it would on an air filter.

Are you a member of the Better Business Bureau?

Yes and we encourage homeowners to check with the BBB any time you hire a contractor. Their website is

Do you offer financing?

We have different plans depending on your needs. Our two main financial options are Wells Fargo and Synchrony.

Do you sell parts?

Yes, but it depends on the part. Liability issues on some parts, such as gas valves, prevent us from selling these parts. These parts need to be installed by a qualified service technician.

Do you stock parts?

We do on some common items, but due to the extremely large variety of parts, we cannot stock everything. Any parts we do not stock can usually be received at the shop within 24 hours providing our vendors have the part in stock.

What methods of payment do you accept?

We accept Visa, MasterCard, checks, and cash - but because we are not a retail outlet, we may not be able to make change for cash payments.